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FAQ

Welcome to the NH by Hand FAQ page, where we've tried to answer your most commonly asked questions. If you have any more questions that aren't listed on this page, please feel free to contact us here.

When will my order be shipped?

All of our clothing is lovingly handmade to order and we make all of our products in house, from scratch. We aim to process all orders within 21 days, however, orders may be sent out sooner and will depend on how quickly we get through our list. If you are likely to be moving house within this time frame, please get in touch to let us know and we will be able to work with you in finding the best place to send your order.

Do you offer returns/exchanges?

Yes of course! We offer returns and exchanges on all of our products, except for custom orders and/or products that are non-returnable due to hygiene reasons. If something is non-returnable for this reason, it will be noted in the description of the item on the product page. For our full returns policy, please click here.

The item I want is sold out, will it be back in stock?

Sometimes yes and sometimes no. For most of our items, we buy limited amounts of fabrics for each style and because of this, some products may not come back into stock.
As we make everything to order, we estimate how many orders we can make from the fabric we have, allowing some excess for mistakes or imperfect fabrics etc. We then cut and make all the orders that include that specific fabric. If there is any fabric left once those orders have been cut and sewn, we'll re-list what we can. 
If you have your eye on something that is sold out, please sign up to back in stock notifications. We will personally email each and everyone of you that signs up to these notifications as soon as we restock!

Can I cancel my order?

We allow 24 hours for orders to be cancelled once the order has been placed. After this time period, we cannot guarantee that we will be able to cancel your order, as it may have already been cut or the manufacturing may have already begun. Please drop us an email and we'll see if we can help with any concerns though! 

I'm ordering from outside of the UK, will I be charged customs/import duties etc?

International deliveries may be subject to customs searches and as a result, customs charges/import duties and taxes.  
Buyers are responsible for any customs and import taxes/any other charges that may apply and we are not responsible for delays or charges once the package is in transit.

Unfortunately, this is out of our hands and something we can't work around.

Due to Brexit, this now applies to both Europe and the rest of the world.

Who made my clothes?

We did! "We" being myself, Darrell, or Jess. I am a pattern cutter, seamstress and fashion designer by trade and I started NH by Hand from my bedroom in 2014. Since then, i've added Jess and Darrell to my team. Jess is my assistant and helps with a variety of tasks (but mainly cuts your orders) and Darrell is the newest addition to the team. Darrell is a seamstress and helps me to sew all your orders. Your orders have all been designed, pattern cut, and made in house by us. 

Where are your fabrics from?

Unfortunately, this is something we don't give away! We've spent years building relationships with fabric suppliers and keep this information under wraps to keep our products as unique as possible.

Where do you get your sewing patterns?

We make all our own sewing patterns. NH by Hand also has a sister brand (NH Patterns) in which we sell our sewing patterns to the public. If you want to sew your own, click here!

Do you plan on extending your sizing range?

Yes, we do have plans to extend the size range, however this will take some time. Unfortunately, it's not as simple as "just making a style bigger" and requires entirely new patterns to be made and graded (sized) in different proportions to the current range. 
With our team currently being very small, is not something we have the time to do at the moment, but that being said, we would LOVE to extend our size range and as our team grows, we hope to grow the size range with it! 

If you have any more questions or think something should be added to this list, please get in touch here. We'd love to hear from you!