NH by Hand - Privacy & Cookies
We are committed to respecting your privacy and complying with laws and regulations to ensure that the personal information you give us is kept secure and processed fairly.
This Privacy & Cookies Policy covers how NH by Hand (collectively, “NH by Hand", "we", "us" “I” and "our") collect, use, share and process personal information about you in connection with your relationship with us as a customer or potential customer, this includes when you purchase an item from us, contact us, or otherwise use our services through related sites and services.
How your personal information is collected and what information is collected:
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, including details of your shopping preferences such as favourite products, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”. Additional personal information may sometimes be required, such as extra sizing information or measurements required to make the item. This information, if not included within the order itself, may be included in direct contact between NH by Hand (the seller), and you (the buyer), through the form of email or social media.
Your information may also be collected via contacting us by social media, email, or live chat, interactions with our digital content or newsletter sign ups, when you contact us by email or social media and when you complete any forms for transactional and other purposes.
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.
Why we Need Your Information and How we Use It
NH by Hand will treat your information as private and confidential (but we reserve the right to disclose this information in certain circumstances, as set out below). Your personal information can be used in any of the following ways:
As needed to provide NH by Hand services. Such as when your information is needed to process and fulfil any orders you make via nhbyhand.com or provide customer support. (please note that your details may need to be passed to a third party in order for them to deliver the product you ordered and we may retain your details for a reasonable period of time after you have completed the transaction, in order to fulfil any contractual obligations, such as refunds, guarantees, etc).
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. Including marketing emails sent when you provide your email address and subscribe to the newsletter.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
With your consent, we will retain your personal information, preferences and details of your transactions in order to keep you informed by email, post, and/or through other digital means including social media platforms, about products and services (including special offers, discounts, promotions, events, competitions and so on) offered by NH by Hand.
To register you on the site. Where this involves setting you up with an account, we will use your personal information to maintain and update your account (e.g. such as a change of address).
To improve the content and appearance of the sites, to ensure that content is presented in the most effective manner for you.
If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law.
Information about our customers is important to NH by Hand. We share your personal information for very limited reasons and in limited circumstances, as follows:
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
In certain circumstances, as mentioned above, we may share your personal information with carefully-selected third parties, who are engaged to help us run, manage and improve the quality of the products and services that we offer, such as delivery partners. Third parties may also include marketing and ads, fraud, and credit checking purposes, and/or to protect and defend the rights and property of NH by Hand. We only provide these companies with the information which they need to carry out their services, and they will not be permitted to use the information for other purposes. We require all third parties to treat your personal information as carefully and confidentially as we do.
Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of customers, or others.
Payments made through our sites are made through our payment solutions providers, Shopify and Paypal. You will be providing credit or debit card information direct to our provider who process payment details further.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track:
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Your data protection rights:
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us at firstname.lastname@example.org or through the contact information below. Please note that we may require you to verify your identity before allowing you to access your personal information. We may also retain a record of any stated objection by you to receiving NH by Hand updates for the purpose of ensuring we can continue to respect your wishes and not contact you further. Your personal information will be deleted or destroyed in a manner that cannot be restored or reproduced.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
If you no longer wish to receive our newsletter just email us info@nhbyhand or follow the instructions about how to unsubscribe, available in all our emails.
Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
Third party links
Cookies at NH by Hand
Cookies are small text files that are used to store small pieces of information, which are issued to your computer when you visit a website, storing, and sometimes tracking, information about your use of the site. The cookies are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make the website more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.
The third-party cookies used on our websites are used mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.
What cookies do we use?:
Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket and checkout securely.
These cookies are used by our online shop platform, Shopify. If we did not use these cookies you would be unable to use our sites for shopping, only for browsing.
Statistics: These cookies store analytical information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit etc. These data help us understand and analyze how well the website performs and where it needs improvement.
Marketing: Our website may sometimes display advertisements. These cookies are used to personalize the advertisements that we show to you so that they are meaningful to you. These cookies also help us keep track of the efficiency of these ad campaigns.
The information stored in these cookies may also be used by the third-party ad providers to show you ads on other websites on the browser as well.
Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing contents on the website on social media platforms.
Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.
You can at any time change or withdraw your consent from the Cookie Declaration on our website. You can set your browser to reject cookies or you can delete them yourself if you wish, however, please be aware that restricting cookies can impact on your user experience and may prevent you from using part of our site.
Contacting NH by Hand:
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at email@example.com or by mail using the details provided below:
[Re: Privacy Compliance Officer]
18 Gurnard Walk,