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£10 lucky dip

£10.00
Quantity
- +

Love surprises? Or maybe you're buying a gift and don't know what to pick! The £10 lucky dip is the perfect option! 


This lucky dip costs £10 and you will receive a minimum of 1 item with a minimum value of £20. The items included will be completely random, but will still be made to fit your dress size and bra size. The lucky dip can be anything from bralets, to skirts, to un-seen and limited edition items. 

The lucky dip may include limited edition items, current stock items, samples, and never before released items. The £10 lucky dip includes a minimum of 1 item with a minimum value of £20. 

Please choose your bra size, and dress size from the drop down menus (UK sizing). Please note, just because you leave both sizes, doesn't mean you will receive a top and a bottom. You may receive a bralet while someone else may receive a dress. This is completely random! 

If you have purchased from me before, please leave a note in the order with items you already have and I will try my best not to send out duplicates.
You can also leave a note in the order with colours/styles that may not be your style, for example, if you know a colour that really doesn't suit you, please leave a note in the order to say this and I will do my best to avoid this when putting together your lucky dip. 
Please don't leave specific items that you do or don't want to receive. For example "please include gingham with my order", this may not necessarily be granted.

The items are made in UK sizes, please refer to the size guide for measurements and sizing conversions. If you are still not sure on sizing, please get in touch and I will try my best to help you determine your UK size. 

Please note - lucky dips can be returned, however you must return the entire lucky dip, I cannot accept partial returns on lucky dip items. If you are exchanging for a new lucky dip, you will be sent an entirely new selection of items. You may or may not receive what was in your previous box. 

PROCESSING TIMES:

As every garment is individually cut, sewn and packaged to order, the processing time can vary between garments.
Due to the handmade nature of these items, please allow upto 5 business days (mon-fri) + shipping. I will always try to get items made and shipped as soon as possible, however in busy periods the time frame may increase. Up to date processing times will always be listed in item descriptions/on this page or on a pop up when checking out. If for any reason your order is going to take longer than stated, I will get in touch. Although, this rarely happens!
If you require your order by a specific date, please contact me at:
info@nhbyhand.com
SHIPPING: 
Shipping is provided by Royal mail and their delivery partners internationally.
Shipping within the UK is estimated to take 2-3 working days.
International shipping is estimated to take 5-7 working days. 
Please be aware, these time frames are estimates given by Royal Mail and while most parcels do arrive within the given time frame, I cannot guarantee it.

Customs and import taxes: International deliveries may be subject to customs searches and as a result, customs charges. 
Buyers are responsible for any customs and import taxes that may apply and I cannot be held responsible for delays due to customs.This is out of  my hands unfortunately.
International deliveries will always be sent with tracking so you can see where your parcel is. 
Due to Brexit, this now applies to both Europe and the rest of the world.


Please feel free to contact me at info@nhbyhand.com with any questions!
RETURNS:

If you are not fully happy with the goods you have received, returns are accepted for refund or exchange. You must notify me within 14 days of receiving your item, and ship the item back within 30 days of receiving the item. (NH by hand is not responsible for any return delivery costs, and these must be paid at the buyers expense.) Items must be returned in an unworn, unwashed, re-sellable condition, with the tags still attached. Items deemed as worn, or that are not in a re-sellable condition, will be refused and the item will be returned to the buyers original address.
Please note: If returning swimwear, the hygiene strip must be intact. Swimwear cannot be returned if the hygiene strip has been removed. Exceptions: Lingerie is non-returnable due to hygiene reasons. Custom orders, including orders created with custom sizing, are non-returnable.
Refunds will be made back to the original payment method, within 5 working days of the item being received back to NH by hand. Please be sure to get a proof of postage when returning the items. If the item is to be lost in the mail during return, the proof of postage will be needed to complete the return.

Exchanges follow the same rules as given above. Please just notify me before returning to discuss exchange details. If for any reason I cannot exchange the item for you, such as fabrics going out of stock etc I will be happy to discuss your options via email before returning.
 
Cancellations:
Cancellations can be made within 24 hours of the item being purchased. 
All items created by NH by Hand are entirely handmade and because of this, they can require a little extra care to ensure a long life. I recommend hand washing or washing on a gentle 30 degree machine setting. Never tumble dry and iron inside out.
*Swimwear, lingerie and satin items are delicate and should always be hand-washed to ensure a longer life*

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